Some improvement needed

When I joined Miway in 2018, I had a good experience with them. Had an incident with the front bumper of my car and they approved the claim with no hassle. They called me at a later stage about tyre insurance and I agreed to it. A year later I had to claim for a damaged tyre (that was beyond repair) which they also approved with no hassle.

I was suprised when I received a notice from them saying that they're likely to increase my premiums and/or excess or cancel my car insurance if I don't fix my claim profile. Keeping in mind that both the above claims were a year apart and the second claim was not an actual car claim.

Prior to the second incident, they sent me my annual increase letter - naturally, but I was suprised to see that they not only increased my premimus but increased my car excess from R5 000 to R7 000, which didn't make sense to me.