so sick

I am so sick and tired of mi way.I called in on the 10th of November to amend something that was incorrectly entered by the consultant who assisted me.I spoke to Antonia and she amended my info and said this did not affect my premium.when I received my policy documents I saw that my premium increased by R200,when I asked her why did it change when she said it hadn't,she said she is referring to her line manager Lenny.She said she will call me back by 4pm that afternoon with an answer and till today I have been waiting.I called on Monday and spoke to a gentleman who was just as useless.I'm so sick of mine way shame.