So disappointed in miway

I'm truly very disappointed with the service I've received from miway this past weekend. My wife had a small accident with her range rover. And I logged a claim Friday. They only tried making contact with me on Monday. I've decided to repair the damages personally. The disappointing issue is that my personal and business insurance is with miway. This did not feel like a personal experience. Very disappointed, if this is how miway value their clients. I'm better of looking for another insurer that will show more compassion for their clients. Not good miway.