1 reviews | Active since Jun 2013
Sneaky policy updates
I received my updated policy schedule from MiWay via silent email. From past experience I am used to MiWay contacting me telephonically and communicating with me that my policy is being updated and the price will be increasing and the reasons why, but this time that didn't happen. I didn't get to talk to some one to negotiate a fair price and to understand the increase.<br> But what has annoyed me and unnerved me even more is actually reading through my new policy schedule and finding MiWay's sneaky amendments. It's one thing to increase my monthly policy amount, it's something else entirely to raise excess from the R1000 it has always been to R3500 without ever saying anything - hoping no one will notice?.. I feel that this is completely underhanded and it's really making me question whether I want to carry on with an insurance company that does business this way?<br> Having spoken to friends, I know that I am not the only person this has been done to..
Thanks for taking the time to comment and for letting us know what you think. We're so sorry to hear that you feel this way and if the increase on your policy has left you feeling undervalued in any way - we assure you that it is never our intention! Thanks for giving Ntokozo a chance to discuss your concerns - she has also reviewed your policy to better suit your need and we're glad to report that you are pleased with the outcome!
Please give us a shout if you need any further assistance!
Kind regards,
The MiWay Team
Best regards,
Thanks for taking the time to comment and for letting us know what you think. We're so sorry to hear that you feel this way and if the increase on your policy has left you feeling undervalued in any way - we assure you that it is never our intention! Thanks for giving Ntokozo a chance to discuss your concerns - she has also reviewed your policy to better suit your need and we're glad to report that you are pleased with the outcome!
Please give us a shout if you need any further assistance!
Kind regards,
The MiWay Team
Best regards,
