Sneaky behaviour but outstanding claims' agent

Lights and shadows with Miway. The shadows are the company itself, and the lights the agent who dealt with my claim, Diandra Landsberg. Shadows: 1. when they updated my premium after 12 months, they didn't only increase my premium, but THEY ALSO INCREASED MY EXCESS without me asking for it. As a result, I was paying more money for a worse policy schedule. They also do this in a very sneaky way, as unless you read the policy, you will not notice they changed the excess amount (and why would you, if you didn't ask for it!). 2. when you call to the phone number they provide it is a system where it will certainly pass over 3-4 minutes before they put you on hold. It is ideal when you are dealing with claims and are in a rush. 3. Once you cancel your policy with them, they remove you from the online system, straight away. Even if they still cover you for a few more weeks. That means in the event of an accident during this period (where you are still paying them), you cannot place the claim and follow up the process on line (as you are no longer online). Lights: Diandra Landsberg. She was patient, sweet, efficient, accommodating and honest in every step of the way (which was not always easy, specially at the beginning, as I was terribly upset at Miway and probably had an attittude). She has been so polite, professional and efficient that made me almost feel bad for changing insurance companies. Thank you Diandra!