AH
Alan H

1 reviews | Active since Apr 2014

22 Apr 2025, 07:34

Sneaking in Tracker clauses and pathetic follow up "service"

I took out a policy with Miway in November 2024 for a new motorcycle I purchased. While the quote seemed reasonable, initially they could not give me 3rd party cover because the model of motorbike was incorrectly listed on their system as being offroad only. They assured me that I could take the insurance and they would get this resolved, and that it would not affect the premium. Roughly 3 weeks later they updated the policy to include the 3rd party cover. What I didn't notice was they also SNUCK IN AN ADDITIONAL CLAUSE stating that Quote - "Theft and hijack cover is conditional upon the approval or installation of a MiWay approved tracking device." THIS WAS NOT IN THE ORIGINAL QUOTE OR THE ORIGINAL POLICY WHICH I AGREED TO! Nobody discussed this new clause with me, it was just added in, a short paragraph, hidden in the 12 pages of Cover Sheet. For clarity, the original quote and policy Cover Sheet both acknowledged that the vehicle had no security devices and their was no clause mentioning a need for them. Quote - "Which security devices are installed in the motorcycle? Immobiliser NO NONE Tracking Device NO". When I reached out to Miway to resolve this they insisted the clause had to stay in the policy. They did agree to reduce my premium, but it was by a negligible amount, a fraction of what the Tracker is going to cost me. They also said they would get a Tracker company to call me, as I would get a better rate if referred by Miway. This was over a month ago and I still haven't heard from the Tracker company. I have emailed FIVE TIMES reminding them, yet still no word from the Tracker company. In fact my last 2 emails were completely ignored, with no response from Miway.

I also asked Miway, over a month ago, to quote me to ensure my car, but I never received a quote from them...

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Replies (1)
MiWay Insurance
MiWay Insurance's reply22 Apr 2025, 07:36
Official
We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.

Best regards,
The MiWay Team