Smooth Claim Process - Damaged TV

A week ago my television set suddenly gave up and, considering the suddenness I took it to be surge / dip related and logged a claim with MiWay (after only being with them for about 3 months now)

Within a day or so I was contacted to arrange collection of the device and their assessors collected the TV on Friday. By Tuesday afternoon the consultant confirmed my claim was authorized.

All in all, the whole process took about 5 business days. Brilliant!! (although my kids might not be as forgiving with the timeline :-) )

Got a bit of a scare because I received a rather strongly worded mail minutes after the consultant confirmed my claim process was complete, warning me that my claim history is negative (I'm guessing it's because this single claim so soon after starting the relationship isn't great).

I'd like to commend Tshepo Temane on his friendly, customer oriented demeanor as well as, even more importantly, on doing something so few businesses get right these days - calling back on or before the time-frame he agreed to do so on.

MiWay have a very happy customer here, and I'm glad to say I was in no way asked or incentivised to complete this review.