Sly service and lack of feedback

<p> </p> <p>Date : 29 June 2017</p> <p>To : Rofiwa/MiWay complaints</p> <p>From : Ms. Audrey M Majadibodu</p> <p>Re : Reviewed insurance schedule</p> <p>Insurance ID# : ********** 6</p> <p> </p> <p>Dear Rofiwa/complaints department</p> <p> </p> <p>This letter is in response to the reviewing of my policy schedule as per request. We spoke on the 26th of June 2017, and you PROMISED to give me a call back at the end of the day or latest, on the 27th, after I pleaded with you on this, you still succeeded in not calling me backL. I am sure that you can imagine my shock when I received a reviewed schedule 3 days later, 29/06/2017, which was not discussed with me, when you and your manager decided that slyly and quite maliciously changed my excess without having the conversation with me first!</p> <p>I would like this decision to be reconsidered because of the following reasons:</p> <p>My car’s value has dipped since our last review, thus replacement amount is considerably lower<br />I have NEVER claimed from your company since commencement date, surely this should be considered?<br />I have gotten a lesser quotation from another reputable Insurance Provider, which I have attached!<br />As you can imagine, this process has been emotive and quite stressful, given the fact that you have ensured not to call me as per our agreement?!</p> <p>Unfortunately, I have never felt the need to complain about Miway’s service, nor have I had to be convinced to take up the shoddy service received from yourself!</p> <p> </p> <p>I beleive that I followed the correct procedure of logging this complaint with yourself, and i received an auto response, which explcitly referred to your 8 working hour TAT, to this day, I have waited for 19 WORKING hours since this auto response. Now, what am I to do with such appalling feedback and utter useless service?</p> <p> </p> <p>Yours very sincerely exasperated,</p> <p>Ms. Audrey Mmanoko Majadibodu</p> <p> </p>