Sly Advertising!!!

<p>I would like to start with how appalled I am with the level of unprofessional service I have received thus far and the plain ignoring of my pleas.</p> <p>I have now tried explaining to Princess Mdlalose over the past month with three unanswered emails (Check email logs to confirm) with regards to my claim processed in December.</p> <p>I was involved in a parking lot incident in December and thus processed a claim via the Miway App. I Specifically downloaded the app in in order to get the R 1000 discount as advertised and promised, however the R 1000 has been denied due to a incorrect classification of accident type (I classified it as damages when the consultant phoned to say it is an accident). <br />I followed all the prompts and answered everything as well as upload pictures on the app so I do find this discrepancy sly and unacceptable to say i didn't disclose the incident properly and now forfeit the discount.</p> <p>I, like most people, am not involved in accidents everyday and with this being my first real claim, I was pretty much describing what I saw. How do you expect me to class a motor vehicle incident if I've never been in one before and then penalize me for my lack of knowledge/experience on the matter?</p> <p>The claim was approved with my excess being R4 950 at the moment. I am patiently waiting for the SMS or confirmation that the excess is R 3950 so that I can proceed to repair my car this weekend. </p>