Slow to contact upon claim.

I had a car accident on Friday (26 Mar 2021), which I was told by a MiWay agent to submit the claim on the app. Fortunately I was able to drive the car until I got home. I submitted the claim and got an email that someone will be in touch.

I got the same email this morning (29 Mar 2021) and got an email that my case has been assigned. No one contacted me even after I submitted pictures of the cars and TAR (accident) number. I called in and I was offered a call back request option, which I exercised. I was disappointed to have someone from MiWay buzz me at 17:12 on my alt number ***) using the *** number then sending an SMS that they tried to reach me (only one ring as I had the phone on my hand when the call came in).

Just as like I meet my end of the deal by paying my insurance premium every month, can I get the same courtesy of having someone contact me to help me with my insurance claim please. My claim number is C***. I am available to take a phone call tomorrow morning from 7am on my main number ***).

All I ask if for ethical principles just like we agreed upon. No unnecessary runarounds.