Slow Service and no response

I submitted a winscreen chip claim online on Wednesday 24th June just after 16h00, I was hoping someone would call me the following Morning . I called in just before 9h00 and the lady who assisted me mentioned that someone was going to call . The claim has been approved but I'm yet to get service. It is Friday today and if it's not repaired today it means I would have to wait for Monday. My concern is that chip might run considering that it is very cold especially in the mornings. The last time I had a chip it was repaired the same day. I sent an email to *** yesterday at 13:40 to follow up and still no response up to now .

When is the chip going to repaired ???????