Slow response time, useless or no feedback

<p>On 1 Jun, I received a policy schedule update in which my premium and excess are increased with an average of 19% and 21,4%.<br /><br />I emailed ********** asking two things (and I quote):<br />"1) Please confirm for which value (retail, market or book) my car is insured, and for which amount.<br />2) Please see if you can bring the increase down to a more realistic level [...] <br />I understand that the cost of parts and labour have increased. But my car's value has decreased. Although it doesn't quite balance each other out, I find it that to increase my premium (on a relatively cheap little car like mine) with 17%-20% is absolutely ridiculous."<br />I added another email: "[...] please send me a *quote* on a [current amount] excess (don't update my schedule just yet)."<br /><br />I received no response aside from the automatic "Thank you for your email" *******.<br /><br />I emailed info@ and again on 13 June and cc'ed complaints@ in the mail: "[...] It's been almost two weeks and I haven't received a response yet. It's inexcusable and unacceptable." Again, the automatic responses.<br /><br />A woman named Claudia (I think) then phoned me on Wed 14 Jun at 13:26. She gave me a quote for a premium with the same excess as I have now, which resulted in a 27% increase in premium (!!!) but couldn't really assist me further, seeing as I'm looking for better premiums.<br />She tried to put me through to a supervisor, but "they [were] all busy" so she said she'll get one of the supervisors to phone me back within 72 hours. I also asked her to send me an email to confirm what we've discussed.<br /><br />I'm still waiting for the mail and I'm still waiting for the supervisor to phone me.</p>