LM
Luthando M
1 reviews | Active since Nov 2014
10 Feb 2021, 17:18
Slow process and miscommunication on Insurance Claim
My name is Luthando Mehlomakulu and I have insurance policy with MiWay. I have submitted a claim on 25th of December 2020. I have been requested to send numerous documents including accident report, settlement letter and opy of the license of the car. or the past two weeks I have not been receiving any communication about my car and the insurance is still having my car. My claim number is C*** and Policy ***. My claim has been assigned to the follong MiWay personnel: Hlulani B and Mzwakhe
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MiWay Insurance's replyOfficial
10 Feb 2021, 17:25We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around. Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply10 Feb 2021, 17:25
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around. Best regards,
The MiWay Team
The MiWay Team