slow communication

I have claimed for water damage to my phone last year. Once I received the phone back the same water damage was there so I handed the phone back for inspection in July 2018. I phoned Miway and asked why I haven't been contacted and I was put on the line with the person who repairs the phone. He said that my phone was sorted months ago and an email was sent to someone at Miway to tell them that the phone cant be fixed. After hearing this the consultant told me that he would sort the situation out for me and get back to me same day to tell me what the next step is. I didnt hear anything that day and I called the next day to ask what is going on. This is now my second call to get info from Miway. The consultant said they are awaiting an email from the repairers to say that the phone cannot be fixed. She advised she would contact them again for this to be done. It is now the 3rd day and I have not heard a word from Miway. I think this service is terrible and my current phone doesnt work and I need the new replacement phone in order to fix my current phone.