SLOW claim process. SLOW reactions. I don't get any updates. I have to follow up myself.

why does it take so long for MiWay claims to react??? why, do I have to make the calls to trigger the process??? car has been sitting at the panelbeaters for almost 2 days now. SURELY it does not take that long for someone to go out to assess. why can't the panelbeaters assess the damage? This process is flawed. I tried to get some answers from online chat and was rudely cut off with no assurances: Buhle Twala 15:54:23 Good day Brady Wen 15:54:27 hi 15:54:49 i'm following up on my claim. ********** 15:56:23 Brady Wen has been idle for 0:01:30. Brady Wen must type something within the next 0:00:45 to remain active in the chat. Buhle Twala 15:56:49 We are still waiting for the assessment report Brady Wen 15:57:05 has an assessor been assigned to this? 15:57:15 my car is sitting at the panelbeaters, waiting Buhle Twala 15:57:19 The delay is due to the panel beaters being closed over the festive season Brady Wen 15:57:55 please get an assessor to get on this case asap 15:58:33 car has been at the panelbeaters for almost 2 days now Buhle Twala 15:58:43 We are doing our best to get our clients sorted, we will get in touch with you once we hav it 15:58:47 have 16:00:07 Brady Wen has been idle for 0:01:30. Brady Wen must type something within the next 0:00:45 to remain active in the chat. Brady Wen 16:00:57 can you assign someone to this Buhle Twala 16:01:37 Our assessing dept is working on all the claims Brady Wen 16:02:59 please give me a name and number Buhle Twala 16:04:21 We dont know whom is dealing with your case, I have sent an email to follow up 16:04:31 Brady Wen has been idle for 0:01:30. Brady Wen must type something within the next 0:00:45 to remain active in the chat. Brady Wen 16:05:05 evidently no one is 16:05:41 so i would like a name and number whom i will contact directly Buhle Twala 16:06:29 We dont know whom is dealing with your case, I have sent an email to follow up 16:06:53 Agent has left the conversation 16:06:53 You have been disconnected from the chat 16:07:19 Your session has been disconnected. Please refresh the page and start a new chat.