Slow and unresponsive team

2-3 months ago i was rear ended by a miway client who admitted her fault my friends mom was sitting on the front passenger seat and due to the impact she hit the windscreen damaging it instantly she was then rushed to hospital.... i was then handed over to miway to claim against their policy holder i submitted a list of documentation very quick because i wanted my car fixed very quickly as i rely on it on a daily basis .. i had to call miway every other week because i wasnt getting any feed back . After my claim was finalised i was told they not going to pay for my windscreen because its imposible that it was demaged from the accident , i submitted photos taken on the day of the accident to prove demage but i was denied ... fine ive signed for the release amount because i wanna get my car moving again but then i was told i have to wait 15 days before payment can be made ... miway is truly a joke if this is how long they take to finalise simply and straight forwad cliams