Slow and unhelpful

Had an incident/accident last November 2022 and car was sent for repair December 2022. My Miway was suppose to claim the excess we paid back from the drivers insurance as they caused the incident not us ,we were told the claim will take 60days to be paid back. It is now March 2023 and Miway has still not come back to us or payment made(refund) and claim was submitted by my boyfriend in Dec 2022 already.