Slow and inefficient claim and repair work

Repair on my Audi A1 has taken an excessive amount of time, exacerbated by delays on the side of the insurer. The claim was logged and an email told me that the assessor would contact me. After a week, I called and they then logged the claim again. A service provider was then selected but the vehicle wasn't sent. A different service provider was selected and then canceled. This took around 2 weeks. On the evening of July 10th 2024, I drove into a pothole and 2 of my wheels were damaged. Its the 12th of August 2024 and the service provider is still waiting for the wheels to return from the repairer. There is no exact date of expected completion as they'll only be able to look at the suspension once the wheels arrive, and then alignment. This has not been the most professional and timeous treatment from miway. I have had good service in the past, so I'm not sure what went wrong.