Sissy is sassy to customer

I received exceptional service from MiWay emergency department, the claims department however is a different story. Today I spoke to a lady called Sissy. She was speaking over me, impatient and just had no time to listen to why I was calling which was a very simple query. I remained calm and polite throughout the call. She made me feel utterly stupid. I wish MiWay emergency responders would go teach this department how to handle customer queries. If it were not for the unbelievably exceptional way I was treated by the emergency team, I honestly would be leaving the company just because of this lady. Kindness, understanding and patience goes a long way. It's not like customers enjoy calling for claims either. Also, important to understand that customers don't know the claims process and some need help more than others. This lady clearly does not like her job. Please may her manager listen to our call and decide if she handled me fairly.