Since I reviewed them they called and now they are quite, I guess to have progress I must review them Every day

Since I reviewed them they called and now they are quite, I guess to have progress I must review them Every day. I have been calling asking for updates and I am informed the accessor is still busy. How long does an accessor take. I need timeframe, every time I call I have to spend more airtime because I am explaining from the start😡😡😡