Significant dissatisfaction with MiWay Insurance

Dear MiWay,

I am writing to express my significant dissatisfaction with your organization. It has been almost 15 months since we lodged a 3rd Party Claim with your company, and unfortunately, we have seen no progress or feedback whatsoever. This lack of communication and action is deeply disappointing, especially coming from a large company that prides itself on providing excellent customer service across all platforms.

In January 2023, a your client from "Your Insured: Sethakga Cleaning Services" took responsibility for crashing my car. Both of us reported the incident, with your cliand admitting fault and initiating a 3rd Party Claim with MiWay Insurance. My insurance provider also promptly submitted all necessary supporting documents to MiWay.

Despite these efforts, we have yet to receive a settlement offer for the claim. The process has stretched on for over a year without resolution. Therefore, I am reaching out through this platform to seek further assistance in resolving this matter.

Details of the claim are as follows:

Your Insured: Sethakga Cleaning Services Claim Number: C*** Policy Number: ***8 Date of Loss: 10-01-2023 I appreciate your prompt attention to this issue and look forward to a swift resolution.

Sincerely, Simphiwe Khumalo ***