ZH
Zander H

1 reviews | Active since May 2020

01 Oct 2020, 22:34

*Sigh* Really?

And here we go again... So 25 September 2020 @12h58 received an email reminding me of my new debit order of R635.10 and then 30 September 2020 01h20 they debited R262.42 from my account... I sent an email 30 September 2020 4h54 with the sms I received and requested them to PLEASE phone me URGENTLY. It is 1st of October 13h03 a woman phones me stating she apologizes for the error and when can they collect the money? I told her she can make the collection for the 8th of October 2020. So I am really excited to know the following, my wife is going for an interview on Monday in peak traffic, I WONDER WHAT IS GOING TO HAPPEN IF SHE GETS INVOLVED IN AN ACCIDENT, MIWAY PLEASE INFORM ME PUBLICLY BECAUSE SINCE OUR LAST THREE TELEPHONIC CONVERSATIONS I HAVE REQUESTED THE RECORDINGS AND I DO NOT GET RECORDINGS AS REQUESTED, AND INFORM ME PUBLICLY WHAT WILL HAPPEN IF THE VEHICLE HAS A CLAIM WITHIN THE NEXT COUPLE OF DAYS??? ARE YOU PEOPLE AGAIN GOING TO CLAIM I DID NOT MAKE A PAYMENT LIKE BEFORE WITH THE HAIL DAMAGE??? YOUR ERROR!!! NOT MINE THE MONEY WAS IN MY ACCOUNT AND NOBODY GOT BACK TOO ME URGENTLY LIKE I REQUESTED IN MY EMAIL 5H00 IN THE MORNING, URGENTLY(https://www.google.com/search?q=urgently+meaning&oq=urgently+mean&aqs=chrome.1.69i57j0l4.9074j1j7&client=ms-android-om-lge&sourceid=chrome-mobile&ie=UTF-8) THERE IS THE DEFINITION OF THE WORD URGENTLY!!!??? WHERE ARE YOUR OFFICES SO I CAN VISIT MIWAY??? I WANT TO SPEAK TO THE BIG BOSS BECAUSE YOU PEOPLE ARE BUSY PLAYING WITH A VERY HOT FIRE!!! TELL ME HERE ON HELLOPETER THAT IF SOMETHING HAPPENS IF I HAVE TO CLAIM WITHIN THESE DAYS WHEN I HAVE PAID R262.42(MIWAY'S ERROR) OUT OF R635.10, ARE YOU GOING TO REFUSE MY CLAIM AGAIN IF ANYTHING HAPPENS BETWEEN NOW AND THE 8TH OF OCTOBER 2020??? AND I PAY R3.50 PER DEBIT ORDER? IF YOU GUYS WANT TO BE FULL OF **** I WILL BECOME YOUR WORST CUSTOMER YOU PEOPLE HAVE EVER SEEN!!! I PAY FOR YOUR PRODUCTS YOU PEOPLE DO NOT EVEN DELIVER ON DEDUCTING THE CORRECT FUNDS FROM MY ACCOUNT?! ***! MIWAY, ***!

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Replies (1)
MiWay Insurance
MiWay Insurance's reply02 Oct 2020, 08:39
Official
Thank you for taking the time to share your feedback – this doesn’t sound right at all! Please be assured that we have escalated your query to the right team, who will look into what happened and get back to you with proper feedback as soon as possible. In the interim, please know that we are committed to delivering world-class service and to fixing things when they go wrong.  Best regards,
The MiWay Team
 

Best regards,