Sifundo at MiWay does not keep his promises bad service

It is such a hassle to phone every month to ask for a tax invoice for vat purposes. I phoned yesterday, spoke to Sifundo who told me that as soon as he has the tax invoice it will be emailed to us in 10 minutes..its midday the next day and still nothing, so as usual, have to phone again. Maybe Sifundo has nothing to do, but I do not have time as a business owner to make multiple phone calls every month for the same thing. Sifundo is a ****!