Show no concern for client service delivery

My car has been with the panel beater due to hail damage since 01 Feb 2016. I was promised by MIWAY that I will get my car after 20 working days. Today is 19 April 2016 I still do not have the car. <br> <br> MIWAY has left me to deal with this difficult Panel beater who had been struggling to fix my car and today there is still no indication as to when will I get my car and MIWAY as my insurance company they don't seem bothered by this delay they only contact the panel beater when I ask them to intervene. Hence no status feedback from MIWAY the last time I got their sms on the status was on 29 Feb.<br> <br> Given that am their client and that as my service provider they selected the Panel beater on my behalf. Therefore I believe to ensure that I am happy and satisfied with their service they should have intervened with this panel beater long time ago as the service is really unacceptable. <br> <br> To me its almost 3 months of struggle and uncer*****ies and to MIWAY its business as usual, no concern whatsoever. <br> <br> I'm really disappointed given the years I had been their loyal customer and when I have to receive from them this is the disappointment I get.