Shouldn't I get paid for doing YOUR job? Terrible service.

I lodged a claim this morning at 7am when I found out that my car was broken into and the windows shattered. Drove to PG Glass and ordered the part to be fitted at 12pm today. After 3 hours, PG Glass has not heard from MiWay regarding authorisation and neither have I after I spoke to 3 people form MiWay who "lodged a call request" on my claim. I had to phone now (costing me money and time) to request that they send the approval immediatly.

Why am I paying a monthly fee if I need to do the work for you? This is unacceptable. You are wasting my TIME and MONEY. Are you going to reimburse me for that, due to your lack of service?