1 reviews | Active since May 2016

07 Sept 2023, 12:07

Shortfall cover disputes.

I would not recommend Miway to anyone.

Firstly they delayed my *** I had a comprehensive cover including shortfall cover however I am still required to pay R25000 towards MFC as shortfall.

Miway disputes is not responding to me and also not responding to MFC as well. I'm left with a bill that I need to pay where as I had shortfall cover.

My experience with Miway was horrible from the time I had an accident and had to cIaim from them. I had to follow up with phone calls they were not giving feedback.

My arguments while claiming were ongoing, I had to even ask for the call recordings. At some point they said they would not cover my short fall because I was in arrears...Later gave a different explanation. They first ignored my requests for call recordings until I laid a complaint.

Service is honestly appalling, what a bad experience.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply07 Sept 2023, 12:10
Official
We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.

Best regards,
The MiWay Team
's update13 Sept 2023, 11:59
Reviewer Update
Hi Miway

Until today I am still waiting for your call.