SHORTFALL

ON THE 23TH OF MAY HAD AN ACCIDENT, I MADE THE CLAIM WITH MIWAY AND GET CLAIM NUMBER c635231 WITH NKELE MOLELE. THE WAS NO COMMUNICACTION AND ANY FEEDBACK ON THE 1 JUNE I CALLED MIWAY AND FOUND OUT THAT MY CAR WAS WRITTEN OFF DAVID SEND ME THE EMAIL REGARDING ALL THE REPAIRS. NKELE DIDNT GIVE ME ANY FEEDBACK ON WHAT WILL HAPPEN IF MY CAR IS WRITTEN OF. ON THE 3RD I CALLED NKELE AND SHE TOLD ME THAT SHE IS WAITING FOR THE KEYS, SHE DIDNT ASK ME FOR IT SHE WAS NO GIVING ME ANY FEEDBACK. ON THE 11TH NKELE CALLED ME AND TOLD ME SHE MADE A PAYMENT ON MFC, SHE DIDNT TOLD ME HOW MUCH WAS THE PAYMENT, I CALLED THE FOLLOWING DAY TO GET THE CLARITY STIL NO FEEDBACK. PLEASE I NEED TO UNDERSTAND WHAT IS THE USED OF SHORTFALL IF I STILL HAVE AN OUTSTADING BALING ON MY ACCOUNT AT MFC. I WASNT HAPPY THE WAY THAT MY CLAIM WAS HANDLE AND THE SHORTFALL WAS SO LITTLE AND I DIDNT EVEN GET A C****TY CAR FOR 20 DAYS. THE SERVICES WAS BAD.