Shoking service

On 31 May I put through a vehicle claim with miway and informed the agent I need a service -provider close to home (kempton park area) - a service provider was then allocated in Sandton, a long way from home, so a few more days wasted before another service provider was allocated. Denver Auto was then selected as my service provider and was told they would be in touch – 3 days later no call, I had to run after them to find out what was happening. They informed me they were waiting for parts. I contacted miway and asked how they can order parts if no-one has come out to do an assessment, the agent then told me this is the way it works, if I want an assessment I need to take the car to Denver auto - really ****py customer service !!

Towards the end of June, almost 1 month later I get a call from Denver auto to bring the car in for repairs – another month later my car is still with Denver auto because they are waiting for a clip to attach the bumper, and cannot give me an estimate as to when they will get this ………… in the mean time whilst my car is with Denver auto, on 23 July I put through another claim with miway to get everything fixed at one time. I told the miway agent the claim needs to go to Denver auto as my car is already there and was told no problem. On 2 August I phoned Denver auto to find out what the status is and low and behold they never received the second claim !! I then phoned miway again and was told the claim was sent to someone else and not Denver auto and that they would have to reallocate ………….another delay !! – it is now 13 August and I still don’t have my car. I am incredibly unhappy with the service received and the fact that I am expected to pay just over 12k on excess – Totally unacceptable. I received a call from miway complaints 2 days ago and was told they will give feedback as to why things went awry and why the delays - 2 emails and 2 days later still no response. I have had my insurance with miway since 2008, a long time customer, and after the service I have received I am considering moving elsewhere.