WJ
Willie J

1 reviews | Active since Feb 2013

22 Jan 2021, 15:05

Shocking treatment by telesales staff

On 21 January 2021 at 15:15 your company called me. I am not your client. I answered in a language different to the person calling me. The caller did not ask me if could speak a different language or if somebody can phone me that speaks my language. He decided to put the phone down while I was still online. I logged this matter on your website and still no reply from the company one day later. This shows to me that if I am different to what you want your clients to be, your company does not care for me. Well done you have made absolutely sure I will never in my life do business with you!!!

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Replies (1)
MiWay Insurance
MiWay Insurance's reply22 Jan 2021, 15:49
Official
Thank you for taking the time to share your feedback with us and please know that we take it seriously. We apologise for the inconvenience and frustration you have experienced. An agent will be in touch soon to get to the bottom of this and sort things out.  Best regards,
The MiWay Team