DB
Danny B
1 reviews | Active since Nov 2017
08 Aug 2025, 09:04
Shocking service from Miway Insurance | Third Party Claim
On the 17th of July, my vehicle was damaged by falling bridge debris when a Miway member veered off a bridge. When I finally submitted my third party claim after getting the claim number, I was assured that the matter would be dealt with without any unnecessary delays.
The following day they just flat out rejected my claim saying that the details do not align. My car was literally parked in a parking lot and got damaged through no fault of mine. I cannot imagine that claims come anymore simple than this. Not even so much as an attempt to clarify if there is some misunderstanding but just a flat out rejection. This is really dissapointing and disheartening. Can someone from MiWay please assist me.
Helpful (0)
Replies (2)0
Replies (2)
MiWay Insurance's replyOfficial
08 Aug 2025, 09:05We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply08 Aug 2025, 09:05
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
DB
Danny B's updateReviewer Update
11 Aug 2025, 09:14This issue stemmed from the fact that I received the incorrect claim number from the MiWay member, which caused MiWay to reject my initial claim. This was not made clear at the time, hence my confusion. Regardless, MiWay followed up with my complaint and ensured that we are on the same page. Thanks to MiWay for following up. I can confirm that this issue has been cleared up. My new claim has been logged, and I trust that it will be handled well.
PS: These reviews cannot be deleted or altered; therefore, I am just updating this thread.
PS: These reviews cannot be deleted or altered; therefore, I am just updating this thread.
DB
Danny B's update11 Aug 2025, 09:14
Reviewer Update
This issue stemmed from the fact that I received the incorrect claim number from the MiWay member, which caused MiWay to reject my initial claim. This was not made clear at the time, hence my confusion. Regardless, MiWay followed up with my complaint and ensured that we are on the same page. Thanks to MiWay for following up. I can confirm that this issue has been cleared up. My new claim has been logged, and I trust that it will be handled well.
PS: These reviews cannot be deleted or altered; therefore, I am just updating this thread.
PS: These reviews cannot be deleted or altered; therefore, I am just updating this thread.