Shocking Service from MiWay and SMD!!!!

<p>I am insured with Miway and had an accident on 8 April. Miway had my car towed to SMD for storage. Miway had chosen to write off my car and I had to arrange for my car to be privately towed to my home (they dont pay for towing when they write off your car. I then had a problem with the excess charged for an additional R2500 if the person driving my car was not the nominated driver of the car. Apparently Miway charges an additional access if anyone else other than the nominated driver drives your car. This is the first time I had com accross this practice which is not standard practice in the industry, so be careful when insuring with them.</p> <p>When I eventually got my car towed home from SMD I noticed that my car seats were removed and replaced with old torn sets. This has been the experience of a few of my family members and it is a common for them to *****/replace your radios and batteries at SMD. I also noticed that the front bracket on my CD player was broken off and on closer inspection I noticed that my new CD Player was also ****** and replaced with an old player. As my car was in Miway's position I lodged a complaint with Miway on 17 May which is now 3 weeks later and I am still waiting for my query to be resolved. It is also extremely fraustrating to deal with the appointed claims person Sashentha Kuni and Miway's legal department as they just ignore your query. I have since only received one email response from them (after treatening them) just saying that they have referred my query to EA (no idea what that means). That was 2 weeks ago and I am still not paid out my settlement due to this query being unresolved.</p> <p>I am therefore almost 2 months later without transport and there is just no urgency from Miway to resolve this. If you are insured and have an accident then dont allow your car to be taken to SMD (their preferred storage facility) or your car will be stripped before you know it and Miway will not assist you to recover your ****** items. So my advice to you is don't insure with Miway!!!!</p>