SHOCKING SERVICE FROM MIWAY

I’ve recently had the most terrible service from MiWay. I submitted a claim on their mobile App, (which they encourage their clients to do for FAST, EFFICIENT service ...haha), on Friday 29th Jan and I received an automated response saying my claim had been received and a consultant would contact me soon. I wonder what “soon” means in their terms. Today is FRI 5th FEB ....7 DAYS LATER and in spite of me calling their call centre twice and sending an email to their claims department NO ONE has contacted me. If I could rate them 0 out of 5 I would, Shayne Wilson