Shocking service

This is such a patronising email! How dare you say it is your pleasure?

My wife had to track the car down this morning. Great South Autobody informed us that the car was delivered to them on the 7th of January with no instructions, report or claim number.

A week and a half ago you informed us that the car was at Hofbro panel beaters via a phone call and followed with an email. My wife called Hofbro again this morning as we have not heard from them to pay the excess, to be told that the car is not there.

It was only on my wife’s investigation with yourselves that we established that the car was at Great South Autobody and NOT Hofbro.

How dare you tell me it is your pleasure…….we pay for a service which I am sad to say does not exist! And to have our premiums and excess amounts increased through no fault of ours.

Leonard at your office promised to call my wife back this morning after she queried with him as to where the car was, she is still waiting for his call. Not even an apology for your mistakes, and my wife’s inconvenience!

I am going to take this matter to hellopeter YOU CAN BE ASSURED!

Jose Marques