Shocking service

It pains me to write this review as I have had good dealings with Miway and a few bad ones, but the last was absolutely **********! No client service, no feedback from the claims administrator, had to constantly phone back to asks whats happening, then I would deal with everyone else except my agent assigned to the claim! With that I submitted a claim due to loadshedding, was told I will have an excess and might have additional excess depending on the damage to the TV, no problem, after a fuss TV was collected, damage due to loadshedding, tells me its a different TV to what I bought, bought a 55inch they say its a 50inch, so will only replace it with a 50inch, I bought it for 8000 on special they will only replace it for 6000 and something, excess was 1500 but now its 4500 because of loadshedding, I have had previous power surge and dip claims with a normal excess of 1500 but now all of a sudden it went up with no notice nothing! I then ask them to please return my Tv and cancel the claim, who the hell can pay 4500 excess on a according to them 6000 TV its absolutely ridiculous, I still do not have my TV back and was told they will immediately return my TV on the same day. I have been a loyal client of Miway despite everyone telling me to go somewhere else, well guess what I am will be taking my business elsewhere!