Shocking service by MIWAY!

Claim Number: C996805

I regret the day I signed up with MiWay. My car was bumped into whilst on an off-road parking spot on the 2nd of September. Driver B owned up to the mistake, filed a claim with her insurance and gave me her broker's details . I subsequently forwarded them to MiWay but till this day, MiWay has not contacted Driver B's broker to fast-track the claim process so my car can be repaired speedily. In the meantime I have been severely compromised and disadvantaged without a car.

On Thursday, 13 Sep, the MiWay agent handling my claim (a Ms Nkele Molele) called to let me know what the cost to repair the vehicle would be. I told her I wouldn't be able to pay the excess fee at the moment, besides Driver B expressed her willingness to foot the bill via her Broker/Insurance.

It's really been a frustrating experience for an incident that was not my fault. I personally cannot wait for this whole episode to conclude so I can terminate my relationship with MiWay.

Shame on You!!