shocking service

I was involved in a car accident on the 7th of January 2016. I have since experienced shocking service thereafter which resulted in my countless efforts to have my claim resolved speedily not being taken seriously. I sent a number of emails and made numerous calls to the person who was meant to assist me, there was no correspondence that came from his side and his first communication with me was on the 18th of January where he responded to my email stating that he would call me shortly to finalise my claim, this was clearly a lie as I have to remind him on the following day. <br> The reality is that the panel beaters were only granted authorisation to repair the vehicle on the 21st of January 14 days after the accident has occurred and upon following MiWay's procedure for complaints, they informed me that they have a policy that states that they have 14 days to authorise the repairs (pretty convenient don't you think? I am yet to find this in my policy documents though).<br> I am still stranded and this situation has left me and my family stranded resulting in major inconvenience at the work place, school and loss of income. I expected so much better and i am left disappointed<br>