Shocking Service!!

After several months of emailing and phone calls I have yet to get my updated policy(except non- updated ones), regardless of who you contact(including directors). This is shocking! They contact you whilst on the road, requesting information which I don’t have at hand and that I have emailed over and over. I insist that they trace my many emails with the relevant info. They cannot, even though I receive automated notification of receipt. On the first attempt to call and I’m unable to answer, they don’t try again. The last call I deliberately didn’t answer, as I was fed up. I did then get an email notifying that they tried to call. I have to say that they are very efficient about deducting the new premium after notifying them of the purchase of the new vehicle (within days). They have all the info, what more do they want??