1 reviews | Active since Mar 2017

27 Mar 2017, 19:29

shocking service

<p>Trying to claim on thrid party for someone who drove into my car while it was stationary. Very poor contact and communication. It has been a fullll calendar month since I was informed an assessor would be in contact with me. I have emailed twice trying to get more information from their legal department, and no luck. No one gets back to me. I am sure my quotes have since expired for the repairs. Maybe a formal complaint here will get some attention. Your company is useless at service and your SLA times are something to be concerned about.</p>

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Replies (5)
MiWay Insurance
MiWay Insurance's reply28 Mar 2017, 07:42
Official

Thank you for your comments and apologies for the lack of service you experienced! We’ll get a legal advisor to get in touch to discuss your concerns.


Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply28 Mar 2017, 15:44
Official

Apologies for the lack of feedback you’ve experienced Haley!

We’ve since tried calling you, but unfortunately we could not reach you. Please give us a shout once you have a minute!


Kind regards,
The MiWay Team

's update29 Mar 2017, 08:59
Reviewer Update

Apologies, had a very busy day yesterday. Kindly advise the number on which to contact you and whom to speak to?

MiWay Insurance
MiWay Insurance's reply29 Mar 2017, 09:16
Official

Thank you for the feedback, we’ll get a legal advisor to get in touch to today.


Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply29 Mar 2017, 10:54
Official

Thanks for the note and the opportunity give to respond!

Tebogo has since been in touch to discuss your concerns, and she explained the outcome of your claim against our client’s policy. Please give us a shout if you need anything else.


Kind regards,
The MiWay Team