Shocking poor service

I hit a Pothole on the 17november 2022 upon calling miway for roadside assistance the consultant who assisted me recommended that I tow the vehicle to the miway yard for and evaluation. The vehicle was towed against my desire to tow the car to my house. after evaluation there was determined that the claim was below my access even, thou the SP advised it will be more as repairs needs to be done on both side of my vehicle. Miway called and advised that the claim is withdrawn and closed. Now my vehicle is stuck at the miway yard and i needed to arrange a tow, I took this up with the insurance and they eventually advised that the vehicle will be towed to the panel beater, i have been calling every day since Tuesday the 22nd and every time i get a run around, I logged a complaint, and no one have gotten back to me ever since. I called 3 more times and was assured that the towing was sorted, today i called and i was advised that the vehicle was delivered at the SP. when i called the SP my vehicle is not delivered, upon contacting Miway back, I was then advised the vehicle is still in the miway yard, this a total lie I was told. I still do not have my vehicle and I was told to return the courtesy car that I am paying for by the way, this is shocking service by miway, and i will definitely change my insurance. after a week my car is still not sorted and i do not know the whereabouts of my vehicle nor does MIway.