Shocking Lack of Service – Car Still Not Repaired After Over a Month

Shocking Lack of Service – Car Still Not Repaired After Over a Month

I’m extremely disappointed with the service I’ve received from MiWay Insurance. My car has been with them for over a month, and to date, no repairs have even started.

I’ve had to follow up multiple times, just to get basic feedback — and even that is inconsistent and unclear. I've escalated the issue all the way to a manager, but I’m still stuck in a frustrating loop between the manager, assessor, and repair shop with no one taking proper responsibility or providing any real answers.

This delay has caused serious inconvenience and unexpected financial strain, as I’ve had to rely on Uber far longer than I budgeted for — all because of poor communication and lack of urgency from MiWay.

This is not the level of service one expects from an insurance provider. I’m incredibly disappointed and regret trusting MiWay with my vehicle.