Shocking Lack of Communication

<p>On the 6/7th of February I submitted a request for someone to look at my freezer. MVP was called out and they will be doing the repairs for me on Monday.</p> <p>The problem is I submitted another request for assistance with my dishwasher which is leaking water a few days later.</p> <p>CKA Plumbing was sent to check the problem. He couldn’t find the leak but replaced a fitting we already had to the connections at the tap. He did not actually put the dishwasher on to test anything to see where it was leaking. Unfortunately it is still leaking. I emailed Harry at CKA to say it is still leaking and he told me it is not a plumbing problem, I must get an electrician.</p> <p> A female call centre agent (Moloko R) was assigned to my claim. I had been corresponding with her about this issue up until she went off shift. I had sent her 2 emails on the 9th. I have yet to receive a reply. So I had to call the call centre again and start this whole process from the beginning.</p> <p>Okay, so I call Mihelp again and Zandile Mfuphi sent ORA Electricians. The electrician determined that the dishwasher draining pipe is broken. He said he will try to get the pipe. They called back saying they can’t find the pipe and that I must look to find the pipe. I then told them where to go find the pipe and I was then told that it is not an electrical problem but a plumbing problem. So, here I am with no-one being able to replace a basic pipe.</p> <p>Throughout this process I was corresponding with Zandile Mfuphi and sent her numerous emails since 10 February and asked her what am I supposed to do if none of the service providers can actually assist me? She wanted to send another service provider but stated it would be my 4th and final call-out for the year. I told her that I wanted to dispute the 2 call-outs because the service providers are *********** and could not find the problem and kept passing the buck. No-one seemed to want to do the work.</p> <p>In other words, after 2 call-outs my dishwasher is STILL leaking and I have wasted 2 out of 4 call-outs for the year. I am not sure how Miway screen or vet their service providers but they are clearly *********** and are being dishonest by claiming the call-out fee from Miway but not doing any work at all. That is why I want to dispute the 2 call-outs.</p> <p>Zandile then stated on the 10th that the problem had been escalated to the manager. Today is the 17th and I have still to receive a single reply after sending numerous emails requesting an update because she had ALSO gone of her 4 day shift. I eventually gave up and called the call centre AGAIN on the 16th of February explaining this whole problem again. I don’t know who I spoke to this time, it was an African male, I can’t keep track of all the call centre agents, as I have spoken to so many already. I can’t keep explaining the same problem over and over again to a different agent each time.</p> <p>After explaining this problem with the dishwasher the call centre agent wanted to send out another service provider and I explained that I first need to resolve the problem of the 2 call-outs I am disputing. Despite this I was called in order to be assisted with my dishwasher. Then I spoke to someone again and was told it would be escalated to the manager.</p> <p>I don’t know what to do anymore, because despite all this I still have a leaking dishwasher that I can’t use because I don’t want to cause any water damage to my kitchen floor and I don’t want to keep calling the call centre, talking to someone different, explaining this problem again and again and still not getting any help.</p> <p>I sent a complaint to Miway and yes, I am still waiting for a response.</p>