LM
Lee M

1 reviews | Active since May 2011

19 Oct 2016, 09:11

SHOCKING INSURANCE SERVICE

<p>Friday night I get stuck in mud at 10pm in an unsafe location alongside the N2 freeway and this is how my night went. </p> <p> </p> <p>2 hours for a call back - to send a vehicle</p> <p>after the wait, MiWay dispatches a vehicle and then tells me they not coming as the vehicle issued was called on to another job. They finally send out another vehicle which was now the wrong vehicle after repeating clearly that I am in MUD and need a 4X4</p> <p>after finally getting a hold of them again and argueing that they have the wrong vehicle they dispatch another vehicle and guess what? its the wrong one again</p> <p>Both drivers from the towing services were upset as they did not get told to bring the right vehicle for the job by the MiWay consultants.</p> <p> </p> <p>Between getting shouted out by MiWay, phone put down on me and only getting my car out the next day while having a lady in the car with her 1 year old child (just a HUGE reason why I was having a nightmare in reality) I am officially done with MiWay and urge every person on MiWay to seriously change insurance company.</p> <p> </p> <p>The after call service was SHOCKING and again the phone was put down on me. Still want to be insured by them?</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply19 Oct 2016, 10:02
Official

We are really sorry to hear that your recent experience with us has not been a pleasant one. One of our agents will be in touch to chat about your concerns with you in more detail.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply19 Oct 2016, 16:19
Official

Thanks for giving Michael a chance to step in and assist. We really do apologise for the inconvenience you experienced initially, please be assured that this is not the type of service we aim to deliver and thanks so much for taking time to send us your feedback.

We urge you to give us a call if there's anything else we can assist you with.

Best regards,
The MiWay Team