Shocking experience with Miway

<p>At the moment I am blind man running in circles with a 08 month old pregnant wife </p> <p> </p> <p><br />I was involved in a car accident on the 14th of June. At the accident scene the tow truck company that assisted me told me he is a contractor from Miway, I did call miway and they confirmed that I should use this service provider (G towing and Recovery) as he is contracted to Miway. At the scene I was not happy with the tow<br />truck company as he kept saying my vehicle will be written off and what is the value of my vehicle. I found this very suspicious and called miway asking if the vehicle can be parked at my house as my home is 5 minutes away from accident scene but was told that the vehicle needs to go with tow truck company. The following day I did call miway and tell them I have suspicions around this company and wanted my vehicle to be moved to a Miway yard. At scene of accident when i wanted an alternate towing company to tow my vehicle The tow truck driver told me if I had to get another tow truck vehicle to tow my car to my place of residents that my claim with Miway would be cancelled. Panicked and in shocked also being treated by the medics I trusted this company<br />17 June I called Miway to find out where my vehicle is and the give me information that I requested for the tow truck driver to take the car to my property which is another lie given by tow truck company. I immediately told MIWAY that this is false information given by the tow truck company and I do not want my vehicle in their yard. Again after calling miway they say they trying to locate the vehicle as they did not know where it was eventually I ended up calling the tow truck driver to find out where my vehicle is. Miway then calls and says there was a misunderstanding and they will investigate. I did tell them on this date to please investigate as I do not trust the feedback the tow truck is giving MIWAY<br />Miway then contacted me stating that they will move my vehicle to their yard which is in Tongaat. At this point I was relieved that my car is not a tow truck yard as I still had some belongings in my vehicle<br />June 23rd I have been in contact with Miway and the claims officer to find out updates on my vehicle and was told that my car will be salvage. The assessor from Miway emailed the report stating that so I left it at that.<br />29th June I email the claims office officer to find out if i can go and fetch some belongings from my vehicle<br />04 July I receive a call from Miway that she does not know where my vehicle is???<br />I then tried to escalate to the team leader who said this will be investigated <br />Today 07 July I get a call from Miway telling me that the vehicle in with the tow truck company<br />How can the tow truck company dictate to an insurance company that the vehicle has to remain in their yard(Phoenix) when I pay my insurance to Miway it seems as if the tow truck company is looking for Miway to pay them for storages cost and someone within miway is covering this up<br />If the assessor went out do my assessment why did MIWAY lie and say my vehicle in their yard in Tongaat? Yet all along the assessor knew my vehicle is still with tow truck company<br />I have lost total faith in Miway with the amount of calls and emails with no feedback and having to keep asking them for the location of my vehicle<br />The last feedback I received from Miway was that they found the vehicle and its in tow truck company yard I'm sure you can understand my frustration i asked why it is there as the last feedback I received from MIWAY is that the vehicle was supposed to be in their yard in Tongaat with still no feedback<br />My concern is did tow truck company keep my vehicle so they can sell parts for their own need?? Why did Miway give me false information on where my vehicle is ??<br />How accurate is the report from Miway assessor?<br />To date i am still waiting for miway to tell me when i can go fetch my belongings from vehicle ?</p> <p>Please be advised that this claim has been prolonging for over a month and<br /> up to date I have not received the correct information from MiWay team and<br /> the claim has still not been resolved.<br /> As discussed today I need the full amount of the funds to reflect in my<br /> account by Friday (21/07/2017) without the excess been taken out so I can<br /> purchase another vehicle and also make the necessary arrangements to have<br /> my personal belongings collected.<br /> Please note the hired vehicle was returned on Saturday which was the due<br /> date, and I rented a vehicle on my personal capacity to be mobile.<br /> Please be advised all charges will be for MiWay's account for this rental<br /> of this vehicle.<br /> Also arrange for a stop order on my premiums</p>