Shocking experience

For the past 2 years i have been with Miway, this is the first time i experience such a pathetic and poor service, i always have the best experience but of I am writing to express my dissatisfaction with the recent service I received from Miway Insurance. I have been a loyal customer for the past two years and have always had positive experiences with your company. However, my recent interaction with your WhatsApp chat service has been extremely disappointing. On 13/08/2024, I contacted your WhatsApp chat service to make a few amendments to my policy, including increasing the replacement value and applying a discount. The process, which I expected to be straightforward, turned into a whole-day ordeal. The consultant who assisted me seemed inexperienced and unable to resolve my issues efficiently. As a result, I spent an entire day trying to get these simple amendments made, which caused significant inconvenience and frustration. While I understand that everyone has to start somewhere, the level of service I received was far below the standard I have come to expect from Miway.