SHOCKING CUSTOMER SERVICE

I had been given a quote from Miway insurance at end September 2025. currently had insurance and was looking for better affordability. all was settled and the premium supposed to begin at 01/11/2025. They started deducting in October instead of November. I called several times to them and they promised the refund immediately which didnt happen. They eventually refunded me the amount about 10 days later. keeping in mind now that i paid my previous insurer and Miway in that same month. They said they were going to cancel my insurance with the previous company and they failed at that too. I incurred hectic unpaid items on my account. They were not accommodating at all, saying that I must wait for the money. This month they deducted the premium again even after cancelling with them as my current insurer retained me as their client. I contacted them and supp**** a bank statement proving the debit order was gone through. They said it would be refunded immediately. Up to date nothing has happened. please assist.