GA
Glynis A

1 reviews | Active since Jun 2009

03 Aug 2021, 20:03

Shocking conduct

Sad that I even have to give one star I was spam called by MiWay for insurance. Long story short, i asked for an email to compare their quote against my current insurer. No can do - just sign up. Then the banking details - couldn't pull up my personal banking details (I was cooking dinner) - just give us any banking details you have. To say I felt bul**** is an understatement. I then tried to cancel. More woes. The caller advised it will be a 15 minute call. No idea why - surely it's a cut and dried issue. But no. They start with a huge questionnaire: what is the most important issue for you regarding your insurance? I truly don't have time for irrelevance. Just cancel the policy I was forced into taking

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Replies (1)
MiWay Insurance
MiWay Insurance's reply04 Aug 2021, 08:17
Official
Thanks for bringing this to our attention – we’re so sorry to hear that this has happened! We can assure you that your feedback has been escalated to the right team, who will be in touch ASAP to see how we can turn things around. In the interim, we sincerely apologise for any hassles you have experienced. 

Best regards,
The MiWay Team