Shocking claims service

Terrible service. We currently have an ongoing house insurance claim from a lightning strike. The strike seemed to run down a water pipe to the point where it got close to electrical wires and earthed - causing the pipe to burst, on top of numerous electrical items being fried (including the internet modems popping). The burst pipe also resulted in an immediate flood causing ceiling and cupboard damage.

The responses from MiWay have been pathetic. It is a week later and we only just got the plumber to come out today and fix the water leak on a Friday night - after lots of complaining, begging and pleading. We now sit with no resolution on the WiFi (something which should be easy to fix, but has proven to be a challenge with both MiWay assessors abdicating responsibility). We also sit with a massive hole in our ceiling from the plumber, a fried camera, friend light circuits and plugs, damaged kitchen cupboards and no gameplan for the way forward or estimates for how long it will take for anything else to start moving forward.

We have already suffered with no water for a week, along with no internet (which is still not fixed). Working from home with spotty mobile signal and exorbitant data costs is not sustainable. Burdening our friends for showers, and not being able to wash our clothes, dishes and floors was inhumane. Especially when there is no clear communication from MiWay on the way forward.

We have called and emailed so many times - but despite our efforts we have been told that managers are always ‘unavailable to assist’.