wW
warren W

1 reviews | Active since Dec 2013

07 Aug 2017, 17:31

shocking after sale service

<p>it has been such a mission to just make one simple change on my policy. the lady helping me was supposed to phone my mother to get regular driver information which she didnt. then after a day or 2 i had to send miway a msg to call me back which they only did this morning and when i asked them to call me back around 10 o clock cause i was driving. it is now 17:30 and still havent been called back. </p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply07 Aug 2017, 18:21
Official

We are sorry to hear of this. We have forwarded your note on to our client care team and they will be in touch to clarify.

Best regards,
The MiWay Team 

MiWay Insurance
MiWay Insurance's reply15 Aug 2017, 09:12
Official

We’re so sorry for keeping you waiting initially and for any hassles we have caused you! Nokuthula has since been in touch to update your policy and we assure you of our commitment to always deliver awesome service.

We urge you to please let us know if you need help with anything else!

Kind regards,
The MiWay Team