shocking

<p>I contacted Miway on the 9th of June 2017 as the windscreen of my car that I have insured with then has a crack and it was expanding. The lady that I spoke to said that there was going to be an excess, which I asked of how much and she said to me R1120 and I have to fit it within 6 months, which I agreed. She also said PG glass was going to call me to make arrangements, which they did. I told them that the one nearer to me was the one in Wonderboom and then a lady by the name of Pontsho called me from the Wonderboom branch called me to say that they were fully booked for this weekend, which I said to her when I am ready I will advise them. I couldn't believe her when she said , lady do you know how much your insurance is charging, I said I know they said it was going to R1120 and to my shocking surprise she said "NO" it is R5600. I couldn't believe what she said to me and when I asked her, how much PG glass charged if I was to fit in myself and she said R1300 which means my insurance is only going to be footing in the bill of R180. So I don't understand why over the phone I am told a different amount and also the confirmation email sent to me states R5600 excess payable by me. This is so misleading and you think your previous car insurance was bad but this is worst and wonder if one is to be involved in an accident how much the excess will be, Guess maybe R50 000 if you want me to pay R5600 for a mere windscreen.</p>