Shocked existing customer

I am so disappointed with my latest interaction with MiWay. I have never seen such a struggle with insuring my cellphone. I logged about 3 enquiries on the app and each time I get one call and happen to miss it, then I get an sms saying that miway tried calling me but no answer. I eventually called in myself and go through someone who quoted me. I then was told that she will talk to her team leader to get me a discount. That was 2-3 weeks ago. Nothing heard to date. I called in today and was told the discount was instituted but when I was called I never picked up. of all the calls I missed, this is one I did not receive. I then asked if the R10 is the discount and Thobeka told me yes with no life in her. when I told her I would rather ensure my cellphone somewhere else - she just said okay. As a client I believe that she should have tried to persuade me. As a result I am looking for quotes somewhere else. Not impressed at all. As a long standing client - I did not expect this type of treatment. Thank you very much